customer support

Here at Aerocom (UK) Ltd we value our customers. When installing any type of electro-mechanical system, we look at it as the beginning of a long-term partnership and will support the customer throughout the installed asset lifecycle. The Hi-Tech conveyance technology we supply does require regular service and aftercare to ensure all hardware remains in good condition throughout its lifecycle. 

Our dedicated service department is on call 24 hours a day, 7 days a week, 365 days a year to provide customer support whenever necessary, this includes bank holidays.

The Aerocom service department provides:

  • Planned Preventative Maintenance (PPM) for installed systems on annual contracts
  • Reactive Maintenance for breakdowns or accidents
  • A 24/7/365 call centre
  • Remote online support for computer-controlled systems via TeamViewer or N3

With a team of fully trained technicians and vehicles stocked with spare parts spread strategically across the UK, we have you covered. We will always attempt to offer same-day emergency services.

Our technical advisers are available during office hours to answer any questions concerning general PPM enquiries or system operations.

From the first day an Aerocom system is installed, we provide comprehensive operation and maintenance documentation, technical manuals, and staff training as part of the package.  Refresher training and advanced courses are available by appointment.

We can develop detailed maintenance protocols, customised to site-specific requirements, from routine operation checks to advanced diagnostics or key performance indicator analysis.

Whether it’s a system failure, accidental damage, or just a support question, just call the Aerocom office number and we will be at your service.