Once an aerocom air tube system is installed its only the beginning of our partnership.
As aerocom UK is the only licensed supplier of aerocom GmbH products and parts within the UK then we are without doubt the best company for the service and maintenance of the Pneumatic Tube Systems we install.
Our head office in Nottingham has an extensive stock of replacement parts, electronic hardware and carriers, and our nationwide network of service vehicles are also fully stocked with not only consumable parts but also essential replacements should a breakdown occur.
What sets Aerocom UK Ltd apart from other companies is clear, our professional service and standards benefits the asset investment therefore making the installer the obvious choice for after care.
- Aerocom GmbH approved technicians
- Our knowladge of the installation, hardware and software
- Full technical backup from the manufacturer
- Full documentation and manuals available
- The sole provider of software uprgrades
- An extensive nationwide infrastructure
- A comprehensive stock of parts and spares
- SAFEcontractor Approved
- IOSH standard H&S documentation
- All employees with Advanced CRB checks for hospital installations
In combination with our systems support dept we divide our service call into two categories;
- Planned Preventative Maintenance
- Reactive Maintenance
Planned Preventative Maintenance
All mechanical equipment must be serviced on a regular basis. In co-operation with our customers we enter into service contracts that allows our technicians carry out the necessary maintenance at pre-planned intervals. Pre-planned maintenance reduces the incidents of system failures and enhances the performance of the air tube systems for the lifecycle duration.
Re-Active Maintenance
From time to time an urgent service call is required. This may be caused by a component failure or a user error or other local events. Following contact by the customer to our support office, a service call is logged and the service technician is despatched.
Modem Support
The AC3000 system is windows based and our dedicated team of technicians offer modem support to diagnose problems modify and update the system information and assist engineering staff with advice on solutions for many types of problem, at least 50% of reported breakdowns are solved with remote assistance from the dedicated team of expert technicians employed by aerocom. We offer technical support 7 days a week including holidays from 8am until 9pm, for emergency situations we also operate a 24 hour helpline.
Lifecycle with a partnership
Air tube systems like everything else have a lifecycle expectation, by placing a PPM contract with Aerocom UK your asset benefits are enhanced by our expertise leading the installation through its lifecyle with innovative future proofing. Hardware and software is upgradable and the infrastructure recycled with a sustainability program we start automatically when your aerocom system reaches the first lifecycle milestone.
As a partner Aerocom UK is "at your service"